These terms of use cover your use, as a UK user, of our website www.Britenest.co.uk (“Website”), and our services. Please read them carefully before you start to use the Britenest website. By using our website, you confirm that you accept these terms, including the terms of our Privacy and Cookies Policy, and that you agree to comply with them. If there is anything you do not agree with, please do not use www.britenest.co.uk If there is anything you do not understand, please contact us at hello@britenest.co.uk

1. Definitions and Amendments

A. For the purpose of these terms and conditions, the customer shall be referred to as the ‘client(s)’ and BriteNest LTD as the ‘Britenest’. The term ‘client(s)’ shall be deemed to include the client’s spouse or partner. Also, if applicable registered cleaners introduced to the client may undertake varied roles for the client, but for the purpose of these terms and conditions and all other communications will be referred to as the ‘cleaner(s)’.

B. Britenest reserves the right to amend these terms and conditions if necessary. An up to date copy is always posted on the BriteNest website.

C. Britenest shall introduce a cleaner to the client from its database of approved cleaners, on and subject to these terms and conditions.

2. Payment

A. The client(s) shall arrange a standing order mandate authorising payment to be made by the bank of the client(s) monthly in advance for the Britenest fee. Such payments shall continue until the agreement is terminated in accordance with clause 5 of these terms and conditions.

B. The introductory agency will not refund any advance payment upon receipt of termination notice from the client(s). No refunds will be given during notice period. If a client(s) declines the service at any point during the contract, no refunds will be made. This includes client holidays and cleaner absence, where the client declines a cover cleaner.

C. If a cleaner(s) is required for more regular hours than originally stated in the client/britenest agreement, a revised britenest fee will be calculated and confirmed to the client.

3. Introductory Agency Insurance and Liability

A. Britenest take great care when interviewing, vetting and reference checking cleaners to add to our database and although our experience tells us that they very infrequently have accidents in our clients homes, in order to give our clients peace of mind, we provide comprehensive liability insurance. Details are available on request.

B. The client(s) shall not be covered by the insurance provided by the britenest if the cleaner is not introduced by the britenest and/or the terms of this agreement are otherwise breached.

C. The britenest shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.

D. The ownership and responsibility for the return of client(s) keys remains between the client(s) and the cleaner(s).

E. Force majeure & jurisdiction – Neither party shall be liable for any failure in performance of any of its obligations under this agreement caused by factors outside its control. English Law shall cover this agreement and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding it.

4. Client(s) obligations

A. The cleaner is introduced to the client(s) as a self employed cleaner and the client(s) shall retain the cleaner only under a contract for service. The client(s) shall agree with the cleaner directly the terms of such contract.

B. The client(s) shall agree with the cleaner directly what services are to be performed by the cleaner.

C. The client(s) shall pay the cleaner(s) directly.

D. Contact the britenest directly if a temporary cleaner is required due to the regular cleaner’s illness or holiday, as replacements are not automatically supplied, as not all client(s) require them.

E. The client(s) shall bear the cost of recovery of britenest fees in the event of non-payment.

5. Termination

A. The britenest may terminate the agreement by giving one month’s notice to the client(s) in writing.

B. The britenest may terminate the agency agreement with immediate effect, if it decides in its absolute discretion; it is no longer able to provide the service.

C. The client(s) may terminate the agreement only by giving one month’s notice to the Britenest in writing.

D. For a period of twelve months following termination of the client/britenest agreement the client(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the britenest to the client(s). If the client(s) so engage(s) a cleaner, then a recruitment fee of ten times the monthly agency fee is payable.

E. In the event of the client(s) cancelling the standing order mandate without giving one months notice to the britenest in writing, the britenest may charge for any reasonable expenses incurred in addition to any outstanding payment due. It is the client(s) responsibility to ensure that the standing order mandate paying the britenest fee is cancelled through the bank of the client(s) upon termination of the agreement with britenest. Payments received after the month’s notice period will be returned but will incur an administration fee of £5.

6. General

If any provision of these terms and conditions shall be found to be void, invalid or unenforceable, whether by a court of law, agreements of the parties or otherwise, the remainder of this agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.